GUEST INFORMATION | FAQS
Here is a list of our most frequently asked questions, if the answer you’re looking for is not here please don’t hesitate to contact us.
A. Unless otherwise stated, most of our properties are self-catered holiday homes. Quilts with covers and pillows are provided but you are required to bring your own bedroom, bathroom and kitchen linen.
If you wish to hire linen, please contact our office and we will be happy to arrange this for you. Hired linen sets include bed linen, bath towels, bath mat and tea towels. The linen company requires a minimum of 3 days notification prior to your arrival to coordinate your hired linen, which will be delivered to the property prior to your arrival. We do not offer a bed-making facility, you will need to make the beds upon arrival.
A. For properties located in Goolwa, Hindmarsh Island, Currency Creek and Middleton: Key collection is available from 2 pm on your day of arrival at the Salt Water Café in Goolwa.
For properties located in Port Elliot, Hayborough, Chiton, McCracken, Victor Harbor and Encounter Bay: Key collection is available from 2 pm to 5 pm on weekdays from our office at 39 Crozier Rd, Victor Harbor. For after-hours and weekend arrivals please collect your keys from the Grosvernor Hotel in Victor Harbor.
For properties located in Normanville, Carrickalinga, Second Valley and Wirrina Cove: Key collection is available from 2 pm on your day of arrival from our Normanville office at 69a Main South Rd, Normanville. Further instructions will be emailed to you prior to your arrival.
A. For properties located in Goolwa, Hindmarsh Island, Currency Creek and Middleton: Return keys to the Salt Water Café in Goolwa.
For properties located in Port Elliot, Hayborough, Chiton, McCracken, Victor Harbor and Encounter Bay: Return keys to the rear of our office at 39 Crozier Rd, Victor Harbor via the Holiday Key Return mail slot.
For properties located in Normanville, Carrickalinga, Second Valley and Wirrina Cove: Return Keys to our Normanville office at 69a Main South Rd, Normanville.
A. Check-in is at 2 pm and check-out is at 10 am.
A. You must respect the maximum occupancy of the property as stated on the listing as well as the number of people stated on your reservation. No extra mattresses are to be brought to the property and strictly no tents or caravans are permitted on the premises.
A. This varies for each property. Please check the property’s amenities and house rules carefully to ensure it is a pet-friendly home. Some owners will also require advance notice and pre-approval of all pets.
A. Our owners are asked to provide the basic cooking equipment they would themselves use to prepare a family meal. If you need anything specific, we recommend you bring with you everything you need for the enjoyment of your holiday.
A. Each house is different, please check the list of amenities on the listing. Most owners will provide basic necessities as a courtesy such as; salt, pepper, oil, toilet paper and hand soap, but please note these are not a requirement and additional supplies may be required during your stay.
A. Bond monies will be refunded to you within 14 days of departure providing no damage has occurred and no extra cleaning is required following your departure.
A. Please take the empty gas bottle to your nearest swap and go, provider. Please fill out the slip included in your arrival package and return it with your keys along with the swap and go receipt. We will refund the expense to you via EFT based on the information you provide on the slip.
A. Contact our office at 08 8552 3744 for all changes to your booking.
A. Upon arrival you will be provided with a contact for the cleaner who prepared your property, please contact them directly for any cleanliness concerns. For emergencies, please contact our emergency line which will be provided to you with your arrival correspondence.
A. This varies depending on the property. Please review the terms and conditions of your booking carefully. A booking may be rescheduled at no additional charge, depending on availability and owner approval.
A. In the event you are unable to travel due to Covid-19 restrictions, you can reschedule your booking at no extra charge. If rescheduling is not an option, a full refund will apply.